Chapter 304 Should You Take the Blame for Your Leader in the Workplace? (Three more chapters to come today) In the evening, when Chen Zhuo returned to the dormitory and was messaging Yu Xian, he was suddenly asked about his chat with Lao Yu. Chen Zhe didn't know that Lao Yu had taken the initiative to admit his mistake to his grandmother in order to protect his "father-in-law"'s face. Chen Zhuo didn't even elaborate on how he unravelled the dark side of Yu Xiaoliang's heart that day, saying that it was just a casual chat between the two of them. Sister cos was not on guard in front of Chen Zhe at all and told him what had just happened. After listening to this, Chen Zhuo sighed that his grandmother was a typical Sichuan and Chongqing woman. At the same time, I also feel that there is still room for saving Lao Yu. Perhaps even his marriage with Tang Xiangyue may have unspeakable difficulties. The next morning, Chen attended two classes with his roommate and then went to Tech Valley. He is getting busier and busier now, and is already in a state of being detached from normal studies. By the time his business is fully launched next year, Chen Zhe doesn’t know how much time he will have left to sit in the classroom.
…… 101, Zone E, Technology Valley, an office of over 200 square meters. After a few days of integration and planning after moving in, it now has the structure of a large company. Customer service, technology, and clerical work are all in their own areas, and each business has an independent office area. They do not interfere with each other but occasionally contact each other. It looks well-organized and orderly. As the founder of the company, Chen Zhuo couldn't help feeling a little smug when he saw this situation. "From 0 to 1" and "From -1 to 0", one is starting a business from scratch, the other is clearing debts, these two are exciting life experiences. "Young old leaders within the system have crossed over to become business tycoons, and there is no sense of incongruity at all. What does this show?" Chen Zhuo is obsessed with his personal charm and cannot extricate himself, which shows that capable people are shining gold wherever they are! Zhang Guangfeng spotted the boss in the office. He didn't say anything, but ran over to greet him: "Boss Chen, good morning..." Chen Zhuo's fantasy was interrupted and he turned his head away with a little displeasure. However, looking at the warm, respectful and slightly flattering smile on Zhang Guangfeng's face, Chen Zhe couldn't get angry and could only respond with a smile. "I heard that as of 10pm yesterday, there were 56 new annual fee members?" Chen asked. Chen Zhuo basically doesn’t work as a customer service representative anymore, but he knows the specific performance of each day very well. "Yes, only 56." Zhang Guangfeng suddenly became nervous. You should know that on the second day after the Learning Network appeared on Guangzhou Satellite TV, the number of new annual members increased from 24 to 67. As a result, several days have passed and the performance has not increased but decreased. "Mr. Chen, maybe we did something wrong, so consumers won't buy it."
Zhang Guangfeng asked nervously. Chen thought that it was normal for the market to fluctuate. I was not just looking at the sales of one or two days, but the curve over a period of time. Although there are only 56 new members today, there were 73 yesterday. However, this is a good opportunity to promote a certain initiative, so Chen did not explain, but asked: "Guangfeng thinks that what performance is qualified." "Um……" Zhang Guangfeng had actually thought about this question when he had nothing to do, and now he is confident in answering it. "Let's not talk about the whole country or the whole province. In Guangzhou alone, there are about 100 million primary, middle and high school students. Let's be conservative and at least have a 20% market share." Zhang Guangfeng continued to talk: "That means 500 annual members, more than people are converted and absorbed every month, and at least new members are added every day..." "I lost it!" Chen scratched the back of his head, feeling like he needed to grow a brain. Can market share still be calculated in this way? Then the dating website is the most promising! There are 200 million single men in China. According to Zhang Guangfeng's logic, these 200 million should all be potential customers for dating websites. When Comrade Guangfeng was working in the Urban Management Bureau, apart from working and trying every means to show himself in front of his superiors, did he not read books in his spare time? However, seeing that Zhang Guangfeng was getting more and more excited as he spoke, and was almost getting too excited, Chen did not have the heart to correct him. After all, there were not many employees who could make money on their own. After Zhang Guangfeng finished describing the grand blueprint, Chen looked up at the distant sky and said "from the bottom of his heart": "Guangfeng's goal is ambitious, and we are afraid that problems will arise during the process of achieving it." "what is the problem?" Zhang Guangfeng was suddenly poured with a bit of cold water, and immediately asked back. "For example, in the customer service area, we need to convert 500 new members every day and receive at least 50000 inquiries." Chen Zhuo said, "Putting aside the issue of whether the company has enough customer service staff and energy, we will definitely not be as patient as we are now when serving so many people. What if they continue to speak harshly and ruin our reputation?" "You can impose punishment." Zhang Guangfeng made a "one-size-fits-all" gesture: "Punish in the most stringent manner." Today's CUHK Learning Network relies on the school's huge server system in the computer room, and the chat records of each customer service staff can be stored in the background. Zhang Guangfeng is the training director. He often reviews these chat records with his subordinates and points out what language should be used during communication. "Fifty thousand people." Chen Zhuo smiled and said, "Do you want to check them one by one? Unless there is a way to quickly locate the problem." Chen Zhuo had already hinted at this point, so he stopped talking and just stared at the scenery in the Technology Valley. If Zhang Guangfeng still cannot understand it, it means he does not have the potential to become an "office director" in the future. This position does not require strong ability or eloquence, but it does have three requirements: Loyal, considerate (able to quickly understand the leader's thoughts), and good at taking the blame.
Fortunately, Zhang Guangfeng did not disappoint Chen. Based on his experience of shopping on Taobao, he asked tentatively: “Should we add a rating system to the customer service interface so that if we find a review of a bad experience, we can immediately trace the source.” "The reaction is not too slow." Chen thought to himself. However, Chen pretended to think for a moment, then said, "This is a good suggestion. We will have a meeting later. Remember to bring it up with Professor Zeng at the meeting to see if it can be realized technically." "I...I mentioned?" Zhang Guangfeng was stunned. This is equivalent to installing a "mine" in all customer service accounts. The remote control is still in the hands of a stranger, after all, he can make comments at will. The customer service staff, who are already cautious, will now have a sword of Damocles hanging over their heads. As long as you want to continue staying in the company, you have to adopt a better service attitude. Everyone must be very angry with the person who proposed this opinion. Even if it cannot be seen on the surface, everyone probably cursed the other person many times in their hearts. "Of course you proposed the solution you came up with." Chen said as a matter of course. Zhang Guangfeng was no fool. He immediately realized that the big boss wanted to maintain his image, so he asked him to do something that would offend others. In fact, most of the time, taking the blame for your boss in the workplace is not a bad thing. Normally, leaders will provide compensation in other aspects, and the compensation will outweigh the negative impact of taking the blame. Now that this road was before him again, Zhang Guangfeng hesitated for a moment and immediately responded, "No problem!" He agreed to this for several reasons: First of all, it is a private company, not an institutional one. Except for the founder, everyone is a "contract worker", so there is no question of who is more noble. Second, Zhang Guangfeng felt that the boss Chen had shown great vision and courage so far, and he would not be as dishonest as his predecessor; The third and most important point is that Zhang Guangfeng, who is obsessed with power, still wants to take a gamble. In reality, there are only two things that can quickly “get into the leader’s heart.” As for private work, Zhang Guangfeng helped buy fireworks on Christmas Eve, which can barely be considered one. Now he is helping Chen to take the blame. Whether he can become the confidant of this big boss who is scheming and good at acting are very important plus points. Seeing that Zhang Guangfeng readily agreed, Chen nodded with satisfaction. The "customer service evaluation system" must be added. Chen Zhuo had this idea a long time ago, but he just didn't find the right opportunity to bring it up. Chen didn't want to be hated by his employees, as this would easily spread to the entire company. Zhang Guangfeng was a good scapegoat (a target for employees to vent their emotions). Of course, Chen Zhe will never forget his contribution if he also plays the same trick as that leader of the Urban Management Bureau and then destroys the bridge after crossing it.
Comrade Guangfeng is probably feeling a bit uncomfortable with "taking the blame". But for ordinary people in the workplace, it is difficult to tell whether the leader has such a broad vision as Chen Zhuo. When he needs you to take the blame privately, remember to be cautious and at least prepare a recorder or something. …… (There are still three chapters to go today. Yesterday, a leader who was on a temporary assignment came to the provincial capital, and the reception delayed my writing time. But we also talked about the issue of "taking the blame". A small tip: a recorder is a must.) (End of this chapter)