Chapter 205 Lazy College Student After hanging up the phone, Zeng Kun talked about this matter with his wife Xia Huilan. Xia Huilan used to be a financial officer at a state-owned enterprise. Later, in order to take care of her daughter who was preparing for the college entrance examination, and also because of her poor health and had to undergo surgery, she simply resigned and stayed at home. Now that she has not worked for three or four years, Xia Huilan actually wants to go out and earn money to share her husband's hard work. But she can't do work that is too tiring, and she can't do work that is not tiring. After all, she is 50 years old, so it is difficult for her to find a suitable job. Now her husband said that the company has a customer service position suitable for her, and Xia Huilan is eager to give it a try. "Then go and give it a try. Chen Zhuo should be in the office as well." Zeng Kun picked up the black briefcase that had been with him for many years and had long since become peeling and chipped. "Is the boss here too?" Xia Huilan suddenly felt a little nervous. She didn't know how many times she had heard her husband talk about Chen Zhuo. She understood that this was the real founder of Suhui Technology. "wait."
Xia Huilan suddenly returned to the bedroom. "No need to make up..." Zeng Kun thought his wife wanted to dress up. Then I saw her carrying a box of cakes from the bedroom, and she came out and said, "It's the first time we meet, and he has helped our family so much, it's not good to come back empty-handed." Zeng Kun was stunned for a moment, then nodded and said, "You are very thoughtful." Xia Huilan smiled but said nothing. In fact, she had reminded Zeng Kun many times before not to argue with his superiors and to give him gifts occasionally to get closer to them. However, Zeng Kun had such a bad temper and was too stubborn to listen to any suggestions. Otherwise, I wouldn’t be unable to get any projects at school and would have to rely on my salary to support a family of three every month. Of course, Xia Huilan never blamed her husband. That was his character. She liked his character of not tolerating any injustice, so they happily got married. In fact, compared to many people, Xia Huilan feels that her family’s life is not that hard, it’s just not as wealthy as her relatives and friends imagine. The only thing that worries Xia Huilan is her own daughter. Zeng Yumin never suffered any hardship or setbacks while growing up. She thought she was beautiful and always believed that her father was a powerful professor at CUHK, so she pinned all her hopes for the future on her father. In addition to this, she also has some common problems among college students. She clearly has no abilities, but she thinks she is a gifted child. She disdains to do simple things, and difficult things are not her turn to do. She lives like a blank sheet of paper without a core. "Zeng Yumin, your dad and I are going out, get up and have breakfast!" Before leaving, Xia Huilan knocked hard on her daughter's bedroom door. There was no sound at first. After knocking for a while, a tired voice came: "I know. Don't call me so early next time. It's so annoying..." "I guess he stayed up late playing on the computer and phone again last night." Xia Huilan turned to her husband and said. "It's Friday, I understand if you play for a while."
Zeng Kun sighed in his heart, but tried to find excuses to explain for his daughter. "If you continue to pamper Zeng Yumin like this, she will be ruined!" Xia Huilan walked towards the subway, but she felt like there was a stone in her heart, so she reasoned with her husband: "Let's not talk about Chen Zhe, who is two years younger than Zeng Yumin. He has started his own company and can afford to hire an associate professor like you." "Let's talk about the other three college students in your company." Xia Huilan said angrily, "They are also girls, and they are juniors like Zeng Yumin. Why can they come up with good ideas and participate in entrepreneurship, while Zeng Yumin plays with her phone and sleeps every day. I don't know what useful things she has learned in school!" Now Zeng Kun didn't know how to defend his daughter. Fang Qing and the others were indeed very hardworking, even though they had improved many things on the "Zhongda Learning Network" by themselves. But no matter when they contacted Fang Qing, they would always turn on their computers and get to work without any complaints. The couple discussed their daughter's education and future along the way and arrived at the 311 office in Tech Valley. Chen Zhuo, Fang Qingning, Lianlian and others were all here, and they all greeted Xia Huilan politely. But this title is quite particular. Fang Qing and others can call her "Auntie Xia", but Chen Zhuo cannot, as that would reduce his prestige. But this did not bother Chen Zhe. He stood up and said with a smile, "Hello, Teacher Xia. Professor Zeng mentioned you before." It is absolutely correct to call all those who do not understand the job title in the system "director": For those outside the system who don’t know what to address, just respectfully call them “teacher”, which is both polite and cultured. "Hello, Mr. Chen, hello everyone." Xia Huilan handed over the gift box and said, "I wonder if you have had breakfast yet. These are cakes from our hometown. They can be eaten as snacks after breakfast." Chen was quite surprised. He originally thought that Professor Zeng's lover was also a quiet person, but he didn't expect that she was quite worldly-wise. "That's a good thing." Chen Zhuo thinks that customer service is an art of communication. After all, finding a way to convince a stranger to pay 399 yuan actually requires a lot of social experience. Chen Zhuo suddenly had the idea of testing her, so he arranged Xia Huilan in a seat, handed her the computer and said: "Teacher Xia, you came at a very coincidental time. I have something to discuss with Professor Zeng. There are two parents here who have already paid for membership and now regret it and want to refund. Please handle this matter." After saying that, Chen Zhuo went into the small office inside and discussed the company's next tasks with Professor Zeng. Half an hour later, Xia Huilan seemed to have handled the two refund incidents. Chen glanced at the customer service chat record calmly and couldn't help but applaud and praise. Xia Huilan agreed to the parents' request for a refund without hesitation. However, she found an excuse that "refunds to corporate accounts are troublesome and require application at the bank. In order to reduce unnecessary procedures, parents are requested to come to the office to collect cash." In this case, some parents may find it troublesome and be too lazy to come for a refund. Even if some parents really come here, after seeing the office environment of Tech Valley and having face-to-face communication, there is a high probability that they will give up the idea of a refund. This can be said to be a perfect solution, even more ingenious than Chen Zhuoyuan's original plan. And judging from her typing speed, Xia Huilan is not the kind of middle-aged woman who has never used a computer. "Since Lao Zeng has a lover who is so adaptable, he shouldn't be in such a mess in school." Chen Zhuo couldn't help but feel a little confused, but since it was someone else's private matter, Chen Zhuo didn't want to interfere. However, with Xia Huilan's arrival, a new department could be set up in the company.
Pre-job training department. That is, customer service staff receive training before taking up their posts. The training content is to persuade consultants to become annual members, arrange home tutoring, handle refunds, resolve complaints and other issues. In addition, some sales talk should be developed to address these issues, so as to improve the efficiency and quality of new customer service staff. But these are not urgent at the moment. In short, the appearance of Teacher Xia solved the urgent problems of insufficient manpower and lack of experience. "Then you guys go ahead and do your work. I have to go home at noon." Chen Zhuo and Xia Huilan exchanged a few polite words, and then said to Fang Qing and the others, "If you have any questions about communication, you can ask Teacher Xia." After Chen Zhuo left the office, several people started to work seriously as customer service staff. After all, Xia Huilan had more social experience than several female college students. She successfully placed four orders in one morning. "Four singles?" During lunch, Zeng Kun’s eyes widened when he heard about his wife’s performance. If there are four orders, the commission would be about 160 yuan, and she has only been here for two hours. "What? Do you look down on us?" Xia Huilan felt that just by moving her fingers, she could earn 160 yuan immediately. It didn't seem difficult at all, and she felt more motivated. She rolled her eyes at her husband and said, "I'm still a little unfamiliar with this this morning, so just wait and see. I have to open 10 orders this afternoon!" "You can brag!" Zeng Kun didn’t quite believe it. Even Chen Zhuo couldn’t get more than 10 orders a day, so how could this woman who hadn’t worked for several years do it? "Chen Zhuo has too many issues to consider. He can't concentrate on being a customer service representative." Xia Huilan saw through the truth at a glance: "But I can do it, without any burden..." Before he could finish his words, his cell phone rang. "Mom! What should I eat for lunch?" Zeng Yumin yelled on the phone. "Look, here comes the burden." Zeng Kun said to himself. Xia Huilan replied to her daughter, "You can go out and eat fast food by yourself!" Then she looked at her husband and discussed, "I want to ask Zeng Yumin to come and work part-time as well." "Are you crazy? Our whole family is here to work. Do you really think this is our own company?" Zeng Kun refused immediately. "Zeng Yumin doesn't want money. She works here for free." Xia Huilan said: "I just want to temper her temper, let her suffer a little, and let her understand that there are always people better than you!" ······ (End of this chapter)