Chapter 338: Got Stunned The clerk at Lianxiang opened the store as usual that day, and looking at the endless stream of customers coming outside, he couldn't help but sigh. It is true that Wang Xiaoer's New Year is getting worse year by year. In the past, Lianxiang's business in this central location was very good and sales were very hot. Even during the peak season, there are always a lot of people crowding inside the store to look around. At that time, the clerks at Lianxiang were so angry that they looked down upon people who didn't buy anything. People who came to look at computers looked embarrassed and didn't dare to say anything bad about the clerks. Unfortunately, all that is now in the past. More than a year ago, Shenchuan rose to prominence and Lianxiang began to decline. The store was deserted. The clerks were whispering about the glorious past, which gave people a feeling of "the white-haired palace maids talking about Emperor Xuanzong", while the store manager was having a headache. Although this store is not big, the monthly rent is 50,000 yuan! In the past, it would have been enough to sell eight units, but now it is much more difficult. The entire store has not been open for three days, and the clerks have even forgotten how to record the sales on the computer and what the process of issuing invoices is. Fortunately, I seemed to be lucky today. A young lady walked into the store to buy a computer. Her clear face is very deceptive.
Under the clerk's bombardment of sales pitches and endless praise, the young lady finally chose a laptop, which was once the king, with an original price of over ten thousand yuan, but now only seven thousand yuan. The store clerks excitedly turned on their computers and began the usual process, helping users install the Coco smart assistant for easier use by customers. But this time, the clerk found that Coco Assistant kept failing to install, and it said that it did not support installation on Lianxiang computers. This had never happened before, and the staff was a little panicked. They finally caught such a big fish, but it might escape. They immediately tried to download it from different websites, and even used the USB flash drive in their store to install it directly, but all of them failed without exception. The young lady noticed the problem and became a little impatient, frowning. After struggling for twenty minutes, the young lady realized that she still hadn't figured it out, so she asked. The clerks looked at each other and asked, "Can you accept that I can't use Coco's assistant?" "No!" The young lady left the Lianxiang store with an unhappy look on her face. The Lianxiang clerk was in tears. What a shame! The funny thing is that the staff at Lianxiang store didn't dare to report it to their superiors, because their superiors required them to install Xiaole Assistant, and doing so would be simply treasonous. Lianxiang's staff didn't dare to report the incident to Lianxiang's higher management, but others did! They were the consumers, and also Lianxiang's own people. Yang Qing's first report was made by his secretary. The secretary said in a panic that Coco Assistant at Lianxiang was no longer usable. Yang Qing's brain immediately exploded. He is not stupid, he knows very well that Lianxiang’s customers use Coco Assistant, which naturally includes Lianxiang’s internal employees. When Lianxiang employees were unable to use Coco Assistant, the entire Lianxiang operation immediately fell into difficulties! During this period, Lenovo employees have become accustomed to using Coco Assistant and have entrusted a large number of tasks to it. When the table suddenly becomes unusable, the formulas in it disappear immediately. If you want to use it again, you have to set up the formulas little by little yourself. There is also a lot of data management that is managed by Coco Assistant in different categories. Without Coco Assistant, you have to search by yourself, and you won’t be able to find it if it is a little vague. The PPTs and related reports used in meetings could not run well, and the system was full of errors and omissions, making it almost unusable. Because Coco Assistant was also responsible for managing and integrating the system, without the housekeeper, the operation of the computer system became extensive, and everyone played their own games, and the feeling of using the computer was suddenly reduced a lot. Soon, consumers began calling and arguing online, wanting to know why Lianxiang no longer used Coco Assistant. The people who were most noisy were naturally students and office workers. They have to use computers every day and have long been accustomed to Coco Assistant, which is equivalent to someone unplugging the power supply and making it impossible for them to study and work. The problems encountered were basically the same as those encountered by Lianxiang. We were all working in Tianya, so why should we make things difficult for others? When the outside customers couldn't solve their own problems, they would come to Lianxiang to settle the accounts and ask them what was going on and whether they had offended Zemeng Company. The answer is naturally self-evident. Lianxiang quickly came to the conclusion that Ze Meng had sanctioned the Lianxiang system, making Coco Assistant unable to operate.
What is the solution? Lianxiang gave an official response, suggesting that users use Lianxiang’s own Xiaole Assistant. Consumers didn’t buy it at all and started cursing on the official website right away. "Lianxiang's Xiaole Assistant is rubbish! I'd rather just change my computer than use this!" "I don't want to know why this thing doesn't work, I just want to know if Coco Assistant can be used again!" "Lianxiang, please solve this problem quickly! It's not that we don't want to use Xiaole Assistant, but that thing is really stupid. Any office software can only play a very limited role!" "Woo woo woo! I got scolded by my boss today for not handing in the form! If Lianxiang doesn't solve the problem of Coco Assistant, I will report you to the market supervision and management department!" After cursing online, they quarreled offline. Everyone's time is precious and the matter is urgent, so there is no time to waste. Lianxiang's after-sales maintenance department was suddenly under great pressure. They had never seen so many people come to the after-sales department, and they came without computers and only with their mouths. The humming and chattering sounds were mixed with anger, grievance, and swear words, and I just wanted to associate them with an explanation. "Why do you come here to the after-sales service to ask for an explanation? We didn't sell you this computer! Ouch, stop making noise, I can't hear you clearly, speak one by one!" The Lianxiang after-sales master was sweating profusely. There were too many people, it was airtight, and he was nervous. How could he not be sweating profusely? The crowd immediately became unhappy: "Aren't you from Lianxiang? If so, who else would it matter? Besides, Lianxiang's computers are broken now, why don't they come to you!" The after-sales technician said aggrievedly: "The computer is not broken. I heard you say that it's just the Coco Assistant that can't be used. The computer should still be running normally!" There is some truth in what he said, and the crowd realized that it was not wrong at once, so Coco became the reason why they came here to make noise. Seeing that everyone's faces had eased, the after-sales engineer quickly added fuel to the fire: "Coco Assistant is not a product developed by Lianxiang itself, it is a third-party product. Now Lianxiang can't use Coco. You should ask Zemeng Company to open this permission instead of coming to us!" "But why can my friend's computers of other brands use COCO Assistant normally, but Lianxiang's can't? If it's not Lianxiang's problem, then whose problem is it?" Most of the people who come here are computer novices. When they have a problem with their computer, they will first look for after-sales service without giving it too much thought. In everyone's perception, coco assistant is usable by default. If it cannot be used, then there is something wrong with this computer brand! After sorting out the logic, most people understand Lianxiang. After all, it seems really unreasonable to ask Lianxiang to be responsible for a third-party product. But we can't blame the consumers. It was Lianxiang that took the initiative to help customers install Coco Assistant in order to sell computers, so consumers thought that Coco and Lianxiang were a set of services. Lenovo headquarters also issued a notice soon, saying that if it was a problem with the third-party software, the third-party software should be held responsible, and Lianxiang could only be responsible for its own affairs. It hoped that everyone would be rational. This notice is useful to the vast majority of people, but useless to some people, so they still have to make a fuss. Do you remember the incident in which a fairy stole a Shenchuan computer on the street and cheated? Now a fairy with explosive fighting power is making trouble in Lianxiang. This time it was Lianxiang who was at fault, so they were naturally more ferocious. "No matter what! You have to solve this problem for me! Otherwise, refund me the money for the computer!" A little fairy was making a big fuss in front of the Yanjing Lianxiang store. The clerk tried to persuade her: "Sister! You've already used it for a long time, how can you return it?" "If Coco's assistant is not working, it's like carrying a rock home. I can't do anything!" "That's not right. Coco Assistant is a third-party software and has nothing to do with what you imagine. You should contact Zemeng Company!" "Bullshit! Ze Meng is targeting Lian Xiang instead of anyone else. Have you ever reflected on the reason?" The Lianxiang store clerk was stunned: "If they don't let us use it, shouldn't we ask Ze Meng why? What are we reflecting on?" "Who told you to say that installing Coco was a unique service of Lianxiang! If it wasn't for this, I would have bought it? Now it can't be used, you must be responsible to the end!" "Coco is a third-party software. Oh, I have to tell you a few times before you understand. It's not Lianxiang's fault!" The clerk was also angry. Why couldn't he explain this to the fairy? Was she deliberately not understanding? "If it really doesn't work, just apologize to Ze Meng and formally form a cooperation agreement. Ze Meng is such an easy-going company, he should agree!"
The little fairy acted as if she didn't hear anything and kept talking about her own things. Don’t think this is a fantasy or fiction. If you don’t believe it, go out and take a look or ask more people working in the service industry. It’s not uncommon to see fairies like this. Since after-sales service can't handle these little fairies, we have to ask the front desk, marketing department and other higher-level departments to solve the problem. Otherwise, there is no point in doing this job. The fairy was invited to talk and try to solve the problem. After talking, she found that there was no way to communicate. The fairy's requirements were unique and specific. There was no upper limit or bottom line for negotiation. She just wanted you to listen to her, otherwise there would be no point in talking. After talking and talking, the problem was not solved, so the little fairy went back to the after-sales service to make a scene, because there were too many people there. Lianxiang held a meeting to find a solution, but before a solution was put forward, the little fairy went to the sales store to make a scene, and then went to the headquarters to make a scene. The three places made a scene, and it was like clocking in. It was not enough after making a fuss, they took photos and videos, and exposed the incident on the Internet and TV. The most powerful group even sued Lian Xiang! The charge they are filing is that Lianxiang committed false advertising and did not do what it said it would do. Their demand is that they either resume the use of Coco Assistant or return the money they paid for the notebook, and also bear their own litigation costs, lost wages, and psychological compensation. The most amazing little fairy asked Lianxiang to compensate for medical expenses. Not only Lianxiang was confused, but even the department that accepted the lawsuit was confused. How are medical expenses calculated? The fairy explained: "Due to Lianxiang's inaction, I had endocrine disorders and went to the hospital. Of course, I have to pay for the medical expenses!" Apart from shouting "666" or "Fuck", the people could not utter a single word and only blamed themselves for their low level of education. Such an outrageous thing could not be found in the Twenty-Four Histories. Naturally, it quickly fermented and Lianxiang was humiliated. Finally, Lenovo decided to respond to the lawsuit and spent a lot of money to hire lawyers to ensure that this ridiculous lawsuit could be won. This is really a loser. At the same time, a statement was issued to clarify the matter and restore its reputation. Lianxiang’s latest announcement roughly conveys two meanings. The first meaning is that Coco Assistant is a third-party software. It banned Lianxiang, which resulted in Lianxiang users being unable to use it. It has nothing to do with Lianxiang! If you want to solve the problem, go to Zemeng Company, not Lianxiang. The second meaning is to take the opportunity to step on Coco. Because Coco Assistant is a software installed based on the illegal use of win system resources, it is not a software authorized by win system cooperation. Therefore, there is a certain risk of causing system problems. Lianxiang has always not supported users to install Coco Assistant, and hopes that everyone will not use it anymore. Lian Xiang, who was desperate, issued such a statement, but not only did it fail to save his reputation, he was scolded even louder. Even those who had not taken sides and did not speak out were criticized. "The one with the problem is always Lianxiang! My computer is not Lianxiang, so it has always been smooth. I really feel sorry for Lenovo users! They will pass on the blame when there is a problem!" "Why don't you just stop using Lianxiang computers and buy Shenchuan ones?" At this point, Yang Qing was furious and scolded everyone in the sales department, publicity department and technical department, asking them why they had installed Coco Assistant during sales without telling him, which resulted in them getting into trouble now. The subordinates were disdainful in their hearts and terrified on their faces. What was the situation with Yang Qing? When he first proposed to install Coco Assistant to increase sales, Yang Qing knew it. Yang Qing neither prohibited nor encouraged it, but gave tacit approval, and the people below followed suit. Otherwise, who would be so bold? Now that something has happened, Yang Qing has completely pushed all the blame onto others. He is such a bad person. But who made him a high-ranking official? So his subordinates dared not argue. Who would argue with the person who pays him? The result of the meeting was naturally a complete ban on Lianxiang stores helping customers install Coco Assistant. Users would install it themselves anyway, and now Coco has blocked Lianxiang, so it cannot be installed even if they want to. Lu Shan has been fully fed up with the gossip surrounding Lianxiang recently. Those bizarre remarks are really not exaggerated, they are both funny and informative. What Lu Shan didn't know was that Liu Dazhi was feeling dizzy and confused. Although Yang Qing's level seemed very high, the things he encountered were actually nothing. What Liu Dazhi encountered was truly devastating! (End of this chapter)