Chapter 292 I want to return the goods!!! Seeing Hao Bin's angry look, Shi Cheng and other roommates advised him to calm down. "Your computer has very high configuration, so it can run the software more smoothly." "And the independent graphics card makes me drool just looking at it." "The auxiliary assistant is only auxiliary, not the main one." Everyone tried to comfort Hao Bin, so Hao Bin decided to be patient and back off. When I returned to the dormitory, turned on the computer, and saw that mentally retarded Xiao Le. Hao Bin slapped the table and said, "No! The more I think about it, the angrier I get. I want to return the goods!" Who wouldn't be upset after spending twice as much to buy something like this? Look at the performance of their magic ship. It has such a low configuration, but it still runs so well. Compared with it, Lianxiang is really a nobody. After saying that, Hao Bin put the computer back in place, carried it and went out. Everyone followed him because they were afraid that he would lose his composure and cause a conflict.
If there is any problem, at least pull it out and don't let Hao Bin do anything extreme. "Return the product! What the hell is this! I spent 8,000 yuan on a retard! This is the Xiaole you are talking about! He is of no help at all!" Hao Bin cursed, attracting the attention of other customers in the Lianxiang store. Those potential buyers pricked up their ears to hear what this was all about. "You can't return the computer once you take it away, and you've used it." The clerk took control of the situation as quickly as possible, wanting Hao Bin to go to a quiet place to talk, but Hao Bin was not fooled. If there was anything to say, he had to say it here. It was not like he was lying. "I just turned on the machine and used it for a while. It was still warm, less than three hours. Why can't I return it? They offer a seven-day free refund and return policy! You can check to see if anything inside is broken! Don't make up other excuses, just return it to me! This is too much of a rip-off!" Hao Bin continued to talk and recounted what happened. The customer next to him frowned after hearing this, and was glad that he hadn't placed an order yet. If he had discovered the problem after taking it back, he would have been at a loss. It was useless for Hao Bin to make a fuss. There was no quality problem with the laptop. It was simply a personal preference and could not be returned. Even if the market supervision department came, there was no way to change the result. After a big argument between the two parties, Hao Bin still did not return the computer. Hao Bin was so angry after suffering such a huge loss that he asked Shi Cheng to take out a computer to conduct an evaluation and comparison, taking photos and videos of the whole process and publishing them. Various platforms, Penguin groups, within the school, outside the school, just post as much as possible. Hao Bin was not the only one who was cheated. Other customers also published similar content one after another, and some bloggers who specialize in evaluation also published their evaluation results. Everyone's opinion was surprisingly consistent - Xiaole Assistant was a fool compared to Coco Assistant! Even the weakened version of Coco Assistant was not comparable to Xiaole Assistant. "It can't summarize or guide, so Xiaole Assistant only has a voice input function to help you search!" "I demonstrated to Xiaole Assistant many times, hoping that it would remember and then give guidance to my students. It's no use! I still have to do the work myself. I really don't know what use buying Lianxiang is!" "The Lianxiang with the same configuration is actually one or two thousand more expensive than the Shenchuan. If the configuration is a little better, it will be twice the price of the Shenchuan. It's not that we can't afford it, but the Shenchuan is more cost-effective!" "Such a rubbish smart assistant made a 10,000-yuan Lianxiang feel like a 3,000-yuan one. A 4,000-yuan Shenchuan, with the help of Coco's assistant, felt like a 10,000-yuan one. If you don't know how to make a Lianxiang, don't make it. Just leave it to Zemeng Company." The public opinion in the store and on the Internet was quickly known to Lianxiang’s marketing department. They had been keeping an eye on the front line. When such a thing happened, the head of the marketing department naturally did not dare to report it. He quickly guided public opinion within the scope of his authority and tried to quell these disputes as soon as possible. Soon, the solution came out. He used market channels to ask stores and various platforms to post statements. The content of the statement is to introduce the past and present of Xiaole Assistant, emphasizing that this is advanced AI technology from abroad and that the technology itself is really not bad.
Then he told the consumer group that his software was genuine and that he was a national enterprise, so everyone should support him. Never help the evil. Some similar products help people download and use pirated systems. It is wrong to use pirated software. At the same time, the public relations department also advised consumers not to believe in bad news. Lianxiang reserves the right to sue and hopes that everyone will not spread it to avoid bearing the relevant legal consequences. In this public relations campaign, Lianxiang said three things. My Xiaole Assistant is very good. Everyone should not use pirated software through Keke Assistant, otherwise you will be slandered. Although he didn't directly say it was Coco's Assistant, everyone knew who Lianxiang was talking about, and everyone despised Lianxiang's behavior. Facts have proven countless times that you should not think about educating your customers to accept your ideas. They pay money, so you must serve them well when you sell products! Lianxiang has been high and mighty for too long, and already thinks that it is not comparable to ordinary people. It is out of touch with the masses, has no respect for consumers, and thinks that consumers are fools. Sooner or later, it will suffer a great loss. After reading this announcement, Wu Jun felt that Lianxiang was an innocent victim and was really shameless. It's so shameless to blame others for your own things when your own things are not good! However, Wu Jun was still cautious. Although so many people on the Internet were scolding Lian Xiang, he decided to investigate before speaking out. So he got two Lianxiang computers, installed Xiaole Assistant on them, mailed one to Lu Shan, and used the other to test it himself against the Shenchuan. As a result, Wu Jun laughed out loud after the test. He was actually worried that such a stupid thing would impact the sales of the Shenchuan. He was too cautious. When Lu Shan received the computer mailed by Wu Jun, he asked his men to tinker with it without even raising his eyelids. It's not that he is blindly confident, but the review blogger on Jiyue's side already had a detailed review process. Besides, Zemeng’s employees also went to Lianxiang’s stores to conduct on-site investigations, and Xiaole’s mental retardation was even more serious than what was said on the Internet. The difference is so serious that one can intuitively feel it without any professional knowledge. Ze Meng continued his work, continued to promote the weakened version of Coco Assistant, and even cancelled some updates. Xiao Ledu is at this level, why does it need higher performance? Only by retaining a sense of mystery and ensuring a sense of difference can people buy Shenchuan's computer, right? Although Lianxiang's marketing department tried every means to conceal the market's feedback, Yang Qing would review his work content every few days, and soon he knew Xiaole's performance. Yang Qing didn't believe it at first. Assistant Xiaole had been demonstrated before, so how could this be possible? Then he conducted an on-site investigation and immediately confirmed this fact. Anger welled up in his heart, and Yang Qing called the head of the technical department over. "Explain! Why is Xiaole behaving like this? Wasn't the demonstration from Microsoft very good? How do you do things?" Yang Qing's face was livid, and everyone knew he was about to explode. The person in charge started to complain: "Boss Yang! When we first got the code, we immediately re-skinned it and put it into production before it had enough time to be tested." "Can't you see the difference?" "I see! But the marketing department said that it takes time to accumulate and learn, so there won't be much improvement in a short period of time..." Yang Qing held back his anger and gritted his teeth to ask the most crucial question: "Then tell me! Can Assistant Xiaole catch up with Assistant Keke?" The technical director looked embarrassed and didn't know what to say, but he was obviously an expert. "Speak! Tell the truth!" Yang Qing slammed the table and said loudly, scaring people. "It's difficult... The underlying operating methods are different. This Xiaole Assistant requires a huge amount of capacity to handle independent events, while the Keke Assistant can fix the experience and even update it." "Get out!" Yang Qing pointed his finger, and the technical director ran away immediately, not wanting to stay in this office for a moment.
Yang Qing rubbed his face hard twice. He did not blame the technical director directly. He was in a hurry to launch this project, and it was indeed difficult for the technical department. If we spend more time, we may find the problem. But this is not the most important thing. The most important thing is that Lianxiang spent so much money, but the technology he bought is far inferior to Keke Assistant! After thinking about it, Yang Qing contacted Jack: "The technology you provided is too far from the original promise. I need you to give an explanation!" Yang Qing's tone was very unfriendly. Jack was highly suspected of exaggerating. This Niaomao must have lied for his own commission from the business. Jack was on vacation, and he responded in a relaxed tone: "There is no problem with Microsoft's technology. The problem occurred when you optimized it locally. This is Microsoft's latest technology, and it will be released soon." "We have hardly made any changes. How can you say it is a problem of local optimization? You exaggerated the advantages of this technology and intentionally misled Lianxiang. Have you thought about the consequences?" Yang Qing's eyes were blazing with anger, and he wished he could pull the person out from the other end of the phone. "Don't say such harsh words. That's all for now. I'm on vacation in Tahiti. See you sometime in the future. I wish you a happy life! Bai Bai!" Jack hung up the phone. "Happy mother!" Yang Qing was so angry that he smashed his phone. This Jack ran away after doing this job, and he had to be found before he could be sued. Besides, how can we sue? They didn't guarantee in the contract that the performance would be better than Coco Assistant. It was just an ordinary technology licensing contract with no other conditions attached. In that situation, Lianxiang had no room for pickyness. Now Lianxiang doesn’t dare to sue Microsoft. If Microsoft terminates the license for its operating system, Lianxiang will die even faster! Seeing that 500 million yuan was wasted, Yang Qing felt like vomiting blood. Now is not the time to hold anyone responsible. We need to quickly find a way to resolve the following issues. We always come across such people who have a certain status and who, when they do something wrong, say in a meeting that now is not the time to pursue responsibility and that they must find a way to solve the problem. If someone else did something wrong, it would be like a storm and I would wish that person to die as a token of my assent to the world. Looking at Yang Qing's gloomy face, many senior executives actually felt a little happy. Who made Yang Qing always want to be in the spotlight in order to get promoted? He acted arbitrarily just to show off and tried to suppress the people at the top, and now he deserves what he gets. A large company is not a monolithic entity; with more shareholders, there are more concerns. In the end, many large companies are divided into many factions. If they want to do something, they will hinder each other. If they let other factions accomplish the task, wouldn't they appear useless? Negotiating and making decisions is a complex and conflict-ridden task. Yang Qing had to cede territory and pay compensation to other executives in order to gain their support. Those senior executives will also take advantage of the situation and ask for exorbitant amounts of money. Therefore, decisions are not made so quickly, and even if they are made, people may not be united in their implementation. Lianxiang’s top management was in a meeting. The store employees couldn’t take it anymore, and even their own family members couldn’t stand it anymore. The Xiaole Assistant is so stupid that the store clerk directly advised consumers not to use it, uninstall it, and go back to download a weakened version of Coco Assistant. The employees at Lianxiang are also normal people and have a minimum bottom line. They would feel embarrassed if they told too many lies and they don’t want to continue like this after a long time. Sincerity is indeed the greatest killer skill, and the actions of Lianxiang’s store clerk really won the favor of some customers. But no matter how good the impression is, Xiaole Assistant still needs to be uninstalled, and Coco Assistant must be arranged to make life easy.
Yang Qing held a two-day meeting with senior executives, and Liu Dazhi also did a lot of work behind the scenes. He wanted to convince other shareholders to work together and integrate resources to deal with the difficulties. A CEO like Yang Qing is just the shopkeeper in front of the stage. When he meets with senior executives, he always discusses more specific plans. Liu Dazhi also made a lot of efforts behind the scenes and guaranteed a lot for Yang Qing. Otherwise, he might not have been able to convince everyone not to change people. Yang Qing also understood these things after being scolded by Liu Dazhi. He was holding back his anger and was determined to turn the situation around! After discussion, Yang Qing decided to take an open approach and tow the Death Ship! The open conspiracy is that public opinion cooperates with the law, saying that Shenchuan condones Coco Assistant to help users download pirated software, which is already an infringement. This time, the conspiracy brought together notebook manufacturers such as Dell, HP, Toshiba, and Sony. Everyone provided evidence together and formed a joint force, making it impossible for the relevant departments to ignore it and they must investigate the matter. The most critical step was to drag Microsoft into the matter. Several computer companies went to Microsoft to lobby for it, and Microsoft shareholder came forward to protect its rights and sue Shenchuan. The computer companies would bear the relevant expenses and the legal team, and Microsoft only needed to provide a name. "Dear Mr. President, if Microsoft stands aside, it will be the victim in the end. Keke Assistant has been helping customers download pirated Windows systems, so those customers don't have to buy genuine Windows systems. Microsoft's losses are really hard to calculate..." "We want to use this lawsuit to make the Xia people fully realize the seriousness of copyright! We can't let piracy run rampant in the market anymore. Don't you think so?" The president of Microsoft's Xiaguo region was amused. These computer vendors were beaten so badly that they could not fight back, so they dragged him to deal with Shenchuan. But it seemed that he was not wrong. After the number of Shenchuan users increased, it did have a great impact on his own genuine sales. (End of this chapter)